Privacy Policy

1. Who We Are

Q Home and Garden LTD ("we", "us", "our") is a UK-based residential property design and build company. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at: 07525 752018.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Name and contact details (email address, phone number, postal address)

Details of your enquiry or project requirements

Any files or documents you choose to share with us

Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Data

We use your personal data to:

Respond to your enquiries and provide quotes

Manage our contractual relationship with you

Send you our newsletter (only with your consent)

Improve our website and services

Comply with legal obligations

4. Legal Basis for Processing

We process your data on the basis of: your consent (e.g. newsletter sign-up), the performance of a contract or pre-contractual steps (e.g. responding to a quote request), and our legitimate interests in running our business.

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose data where required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure of your data

Object to or restrict processing

Data portability

Withdraw consent at any time

To exercise any of these rights, please contact us by phone at 07525 752018. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your experience. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.